Refund policy

This is the most important policy for ARGA because you specifically said they do NOT accept normal returns.

No-Return Policy

At ARGA, our products are carefully inspected and packed before dispatch.

All purchases made through ARGA are considered final sale and are non-returnable and non-exchangeable, except in cases where the customer receives:

1. A wrong product, or
2. A defective/damaged product.

We do not accept returns due to change of mind, colour preference, fabric preference, size preference, styling preference or any other personal reason.

Since ARGA specialises in premium unstitched suit sets, customers are requested to carefully review the product description, fabric details, measurements and other available information before placing an order.

Wrong or Defective Product

If you receive a wrong, damaged or defective product, please contact us as soon as possible.

You must notify us within 48 hours of delivery.

Please email us at:

arga.label.website@gmail.com

with:

• Order number
• Customer name
• Contact number
• Clear photographs of the product
• Clear photographs/videos of the packaging
• Description of the issue

For damaged or defective products, we strongly recommend recording an unboxing video immediately upon receiving the package.

Verification

Once your complaint is received, our team will review the submitted photographs/videos and order details.

If the issue is verified as a manufacturing defect, damage caused before delivery, or incorrect product dispatch, ARGA may provide an appropriate resolution, which may include:

• Replacement of the product, subject to availability; or
• Refund, where replacement is not possible.

Conditions for Return Approval

A return will only be considered if:

• The product received is incorrect or defective/damaged.
• The issue is reported within the specified time.
• The product is unused and unworn.
• The product has not been altered, washed, stitched, cut or otherwise modified.
• Original packaging and tags, where applicable, are retained.
• Required photographs/videos are provided for verification.

Non-Returnable Situations

Returns will not be accepted for:

• Change of mind
• Wrong selection made by the customer
• Colour preference
• Fabric preference
• Minor variations in colour due to screen/display settings
• Products that have been stitched, altered, cut or customised
• Products that have been washed or used
• Damage caused after delivery due to improper handling
• Delay caused by the customer providing incorrect address/contact details

Refunds

If a refund is approved, the refund will be processed through the original payment method, subject to applicable payment gateway/banking timelines.

Shipping charges, if applicable, may not be refundable unless the issue is determined to be due to an incorrect or defective product supplied by ARGA.